Terms and conditions.
Terms and conditions are detailed on this page. It will deemed that terms and conditions are understood and accepted when the order has been placed and deposit paid.
Deposits and payments
Please make any payments to Account Name: OurLittleCakery Sort Code: 30 98 97 A/c No: 55605668
Please do not transfer any funds until your availability has been checked and your order accepted.
When transferring any payments please message me to prompt acknowledgement of payment.
All cake/orders require a non-refundable 50% deposit that needs to be paid as soon as possible to secure your date, your order isn't booked into my diary without a paid deposit. If the deposit isn't paid within the discussed time when ordering your date may be given to someone else.
Full payment is required prior to collection (via bank transfer or cash)
If full payment has not been received prior to collection or cleared in OurLittleCakerys account, then the order will not be released until done so.
Please do not transfer any funds until your availability has been checked and your order accepted.
When transferring any payments please message me to prompt acknowledgement of payment.
All cake/orders require a non-refundable 50% deposit that needs to be paid as soon as possible to secure your date, your order isn't booked into my diary without a paid deposit. If the deposit isn't paid within the discussed time when ordering your date may be given to someone else.
Full payment is required prior to collection (via bank transfer or cash)
If full payment has not been received prior to collection or cleared in OurLittleCakerys account, then the order will not be released until done so.
Cancellation
If you wish to cancel your order, please let me know in plenty of time. 50% deposits are non-refundable but if you give me more than 2 weeks notice your deposit can be transferred to a new date/booking. If you cancel with less than 2 weeks notice, we won't be able to transfer your deposit to a new booking.
If your event changes date for any reason, please let me know as soon as possible. I will endeavour to transfer your order to that date if appropriate notice is given and it is suitable for myself. If it is not it will be treated as a cancellation - see above.
If your event changes date for any reason, please let me know as soon as possible. I will endeavour to transfer your order to that date if appropriate notice is given and it is suitable for myself. If it is not it will be treated as a cancellation - see above.
Design and details
It is your responsibility to ensure you are entirely satisfied with the details and final design in your quote.
If you wish to make any alterations to any details or the design in your final quote, you should let me know as soon as possible. I will endeavour to do this where possible (balance may be adjusted accordingly) however this may not be always possible, especially at short notice.
Each cake is made individually by hand, so although every effort will be made to ensure consistency - a small amount of variation may occur.
If you wish to make any alterations to any details or the design in your final quote, you should let me know as soon as possible. I will endeavour to do this where possible (balance may be adjusted accordingly) however this may not be always possible, especially at short notice.
Each cake is made individually by hand, so although every effort will be made to ensure consistency - a small amount of variation may occur.
Storage and consumption
Please store your cake in the box provided until the event. Store at room temperature (unless otherwise stated), out of direct sunlight, away from any heat sources and pets.
Do not put any cakes/orders containing sugarpaste into the fridge, this will risk condensation forming when the cake is brought back to room temperature - spoiling the decoration.
Once a cake has been cut into, if you wish to save any remaining cake - wrap any cut edges in cling film to retain freshness and avoid the cake going dry/stale.
Every cake/order is baked and decorated to the event date to ensure freshness. I cannot guarantee freshness 48 hours after your event, this is because all recipies are made using natural ingredients - unlike supermarket cakes that have lots of preservatives and additives to extend there shelf life.
If you wish to freeze the remainder of your cake - food hygiene standards recommend that this should be for a maximum of 3 months. Please bear in mind that if you freeze any cake/orders containing sugarpaste, the appearance will be affected when it is brought back to room temperature due to condensation.
My cake portion guide is intended as a guide only - This will vary dependant on how your cake is cut.
IMPORTANT - Please take care to remove any in-edible items on your cake/order before cutting in to it and serving. You will be advised on these with collection of your cake. OurLittleCakery cannot be responsible for any harm caused by in-edible items if instructions aren't followed. You may be required to sign a cake contract/disclaimer on collection.
Do not put any cakes/orders containing sugarpaste into the fridge, this will risk condensation forming when the cake is brought back to room temperature - spoiling the decoration.
Once a cake has been cut into, if you wish to save any remaining cake - wrap any cut edges in cling film to retain freshness and avoid the cake going dry/stale.
Every cake/order is baked and decorated to the event date to ensure freshness. I cannot guarantee freshness 48 hours after your event, this is because all recipies are made using natural ingredients - unlike supermarket cakes that have lots of preservatives and additives to extend there shelf life.
If you wish to freeze the remainder of your cake - food hygiene standards recommend that this should be for a maximum of 3 months. Please bear in mind that if you freeze any cake/orders containing sugarpaste, the appearance will be affected when it is brought back to room temperature due to condensation.
My cake portion guide is intended as a guide only - This will vary dependant on how your cake is cut.
IMPORTANT - Please take care to remove any in-edible items on your cake/order before cutting in to it and serving. You will be advised on these with collection of your cake. OurLittleCakery cannot be responsible for any harm caused by in-edible items if instructions aren't followed. You may be required to sign a cake contract/disclaimer on collection.
Allergies
I cannot 100% guarantee that my kitchen is allergen free due to the ingredients used. It is your responsibility to state any allergies at the time of booking. Unfortunately I do not make allergen free cakes.
Damages & Complaints
Please remember that your cake and its decoration are very delicate.
When transporting your cake, please place it in the foot well of the vehicle (Passenger side) or on the flat surface of the boot with a non slip mat where possible.
OurLittleCakery is not responsible for any damage caused to the cake/order once it has left my possession.
If damage occurs after collection, during transportation, you can advise me and request repair. The cake/order would need to be brought back to me to enable me to do this. Charge may occur.
You must state any concerns or if you are not happy with the design of your cake/order on collection. This ensures time to rectify anything before your event.
If you wish to return a cake/order after collection for any reason, you must let me know as soon as possible and state what the issue is. The whole order will need to be returned in order to investigate the issue. If the order is not returned on the same day (unless otherwise advised) as the concerns/complaint is raised, then I can no longer investigate the issue.
Refunds are at the discretion of OurLittleCakery.
No refunds will be given due to change of mind.
When transporting your cake, please place it in the foot well of the vehicle (Passenger side) or on the flat surface of the boot with a non slip mat where possible.
OurLittleCakery is not responsible for any damage caused to the cake/order once it has left my possession.
If damage occurs after collection, during transportation, you can advise me and request repair. The cake/order would need to be brought back to me to enable me to do this. Charge may occur.
You must state any concerns or if you are not happy with the design of your cake/order on collection. This ensures time to rectify anything before your event.
If you wish to return a cake/order after collection for any reason, you must let me know as soon as possible and state what the issue is. The whole order will need to be returned in order to investigate the issue. If the order is not returned on the same day (unless otherwise advised) as the concerns/complaint is raised, then I can no longer investigate the issue.
Refunds are at the discretion of OurLittleCakery.
No refunds will be given due to change of mind.
Collection of your order.
Our address is 248 Bodmin Road, Middleton, LS104NG. Please arrive on time for your agreed collection time, if you need to change the time or get held up for any reason please let us know and keep us informed.
Please be mindful when parking outside as it is a narrow road out front, don't block the road to be respectful to my neighbours. We have a carpark at the back with ample space usually.
If you type in OurLittleCakery Bodmin Road on Google maps it will bring you straight to us. (Click here)
What 3 words; rust.lowest.moment (Click here)
Please be mindful when parking outside as it is a narrow road out front, don't block the road to be respectful to my neighbours. We have a carpark at the back with ample space usually.
If you type in OurLittleCakery Bodmin Road on Google maps it will bring you straight to us. (Click here)
What 3 words; rust.lowest.moment (Click here)